Position Summary...

Reporting to the Manager – Direct Store Delivery, the Analyst, Operations - Direct Store Delivery is responsible for frontline vendor/store support and scheduling. The role will liaise between the DSD team, vendors, logistics store support, stores, and other partners to identify scheduling
requirements and support a cohesive and optimal scheduling system within the parameters of the DOME project. The incumbent will also provide reporting, and other operational support to ensure optimal scheduling and operations of the team.

What you'll do...

• Vendor/supplier relationship: support the front-line relationship. Provide frontline performance reporting to suppliers/vendors for review and follow up. Provide initial onboarding, ongoing engagement, general support and scheduling support for the suppliers, and provide other/ongoing day-to-day needs. Before the automated scheduling system is established, the incumbent will be tracking/managing the scheduling manually.
• Support with the creation of the Direct Store Delivery model: acquire data input from stores, merchants, vendors, and other stakeholders to provide information that contributes to the build of the Direct Store Delivery model (scheduling model). Leverage knowledge and experience in store operations, vendor operations, and participate in project management in order to develop an optimized scheduling system. Liaise between vendors, stores, and other stakeholders to ensure all needs are addressed. 
• Performance tracking: report on performance risks and other gaps and identify possible solutions for improvement. Ensure vendors are meeting critical deadlines, are following the prescribed process, and meet key performance metrics such as on-time and pre-sub in order to hold suppliers accountable to the program. Provide information and reporting internally to keep vendors accountable. Escalate to Manager when required.
• Reporting: provide ongoing reporting to internal partners (Merchants, Replenishment) on updates, vendor performance, KPIs, pre-sub/on-time etc. to the Analytics team and key stakeholders. Also identify item-file issues affecting cost-per-case performance and communicate to the relevant team. Provide other reporting and analysis to drive business insights.
• Change management: Work closely with the business process team to ensure vendors, stores, and internal partners adhere to the 5-year team strategy. Educates vendors on the new processes.
• Ad-hoc coordination and operational support: coordinate between vendors and stores in the event of emergency store closures, fire, flooding, other BCP activities, etc. Manages temporary changes such as holiday schedules, business sales events etc.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related field.
• Preferred experience in operations, logistics, or supply chain management, ideally within a retail or direct store delivery environment.
• Experience with data analysis and reporting tools (such as Excel, Tableau) is an asset.
• Strong verbal and written communication skills in English.
• Ability to handle large datasets and generate actionable insights.
• Strong customer service orientation with the ability to provide support and address concerns proactively.
• High level of attention to detail to ensure accuracy in scheduling and performance reporting.
• Ability to work collaboratively within a team environment and with cross-functional stakeholders. Willingness to adapt to changes in scheduling and operational needs, including handling ad-hoc coordination and support tasks.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 18 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

6800 Maritz Drive, Mississauga, ON L5W 1W2, Canada

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